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Job Details

Field Support Engineer

Ref: CSI/FSE
Type: Permanent
Location: New Delhi
Salary:  Dependent on experience

Education:
(UG - B.Tech/B.E. - Civil, Diploma - Civil) AND (PG - Any PG Course)

Experience:
Desired Candidate ProfileCandidate should have minimum 2 years of experience in the sale of software (Construction Software, Structrual Engineering Products, ERP etc in the northern region (Delhi). Degree / Diploma in Civil Engineering. A post graduation in business may be an added advantage. AutoCAD knowledge is essential while knowledge in RC or Steel detailing software will be an added advantage.Understanding of the construction industry in general. Strong oral, written, presentation and interpersonal communication skills. Ability to develop innovative approaches and ideas, comfortable with public speaking. Training and sales presentations will be a part of your responsibilities.
Candidate will be responsible to promote the CADS family of design and detailing software products and services.

Responsibilities:
Provide technical assistance to utilizing/applying our products . Visit Customer place to gather information and make presentations related to this technical assistance.

Understanding the problems of the prospects & customer and demonstrating the features of the software as per their requirements to prove its capabilities. Engaging with the customer in pre-demo training/ handholding / preparing drawings where required. Providing on-field and office based technical support to customers who are in need of it.

Raising support requests to the support team and following it up until proper response is given to the customer. Participating in the execution of sales orders by deploying the software at customer sites where required.

Help establish and maintain a successful business association with key accounts by ensuring priority support. Responsible for Customer Satisfaction through after sales technical support of Software for structural engineering.

Responsible for maintaining proper documentation of support provided to users of the Software through the CRM.

Able to travel throughout sales territory for atleast 50% of each month.
 

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